Beauty Treatments Eastbourne, The Retreat Health and Beauty Salon, Health and Beauty Salons Eastbourne

The Retreat - Health and Beauty Salon, Aesthetic Clinic

1 Rockingham Place, Star Road, Eastbourne, BN21 1PD

About Us

Welcome to The Retreat - Health & Beauty Salon and Aesthetic Clinic

The Retreat Health & Beauty Salon was established in 1996, and over the years has earned a most enviable reputation for success & professionalism within the beauty industry. In 2007 The Retreat Aesthetic Clinic was also introduced to offer a range of advanced beauty & specialist Aesthetic treatments.

The Retreat is successfully owned by Patricie Bennett MGBT, a fully qualified Laser & Aesthetic Therapist, whose aim is to provide total client satisfaction.

Using only use the very best products and innovative treatments from brand leaders, our extensive range of treatments is delivered by an experienced and qualified team of staff, who are not only highly qualified in their individual areas of expertise, but are all personable, professional & discreet. Please see our Meet the Team section.

We have built up a loyal clientele, and over 80% of our new clients are introduced through personal recommendation which should hopefully speak for itself. Our clients can take advantage of our free local parking, Welcome packs, Refer a friend incentives & great Reward Card Scheme where our clients can earn money off their favourite beauty treatments with every visit.

We are open Monday* to Saturday with two late evenings, and on arrival you will be offered a warm, professional welcome, complimentary refreshments & rest assured that you will always be treated as an individual.

*Mondays by appointment only.

Do please call to book your appointment or Free Consultation on 01323 722255

Patricie Bennet

Owner & Aesthetic Therapist

Salon Etiquette

Rest assured that any time you visit The Retreat you will enter a relaxing and friendly environment in which you will receive the highest possible standard of treatments, hygiene and confidentiality.

We believe that every visit to The Retreat should be a TREAT, so please arrive 10 minutes early so that you have a chance to unwind, and time to enjoy some refreshments with our compliments in our comfortable reception area with a glossy magazine, before you are escorted to your private “boutique style” treatment room.

Choose from breakfast tea, caffetiere coffee, fruit and herbal teas, hot chocolate, served with biscuits or a refreshing fruit juice, cordial or water & fresh lemon slice.

Your dedicated Therapist will make you feel comfortable, respect your modesty and treat you as an individual. If you wish to escape from the world and just listen to relaxing music during your treatment or even have a snooze during one of our more relaxing treatments – then feel free! Or if you wish to chat and ask lots of questions about our treatments – then we will be guided by you.

From a 10 minute eyebrow shape to a whole day on a Retreat Package – we know that your time and money are precious and so we want you to enjoy each and every experience at The Retreat.

For your own relaxation please arrive 10 minutes before your appointment. It is our policy not to keep the next client waiting, so any late arrivals will result in a shortened treatment time and treatments will be charged at full price.

As a courtesy to our clients, and for health and safety reasons, we request that small children are not brought to the salon. Please speak to a member of staff if you wish to book treatments for any person under the age of 16.

Retreat Policy on Children (.pdf)

We respectfully request that all mobile phones and electronic devices are turned off or switched to “silent mode” whilst in the salon to ensure the comfort of other clients.

Reservations, Appointment & Cancellations

On booking we may ask for your card details to secure your appointment – we accept all major credit and debit cards except Amex.

For long appointments or group bookings, we will ask for a 50% non refundable deposit.

As a courtesy to other clients and our therapists, we require a minimum of 24 hours notice for a 1 hour appointment, 48 hours for a 2 hour plus appointment and 1 week for Retreat packages.

If the appointment is cancelled without sufficient notice or missed altogether - it will be subject to a broken appointment charge or the deduction of the value to any gift voucher up to the full amount.

Courses

Our Courses carry their own individual terms and conditions, which are available on request from the salon at any time. An agreement must be signed and the course paid for in full prior to 1st appointment. Appointments within the course are subject to our cancellation policy above. Courses must be redeemed within 6 months of purchase.

Treatment Rooms

We have three dedicated treatment rooms, two of which are downstairs and one of which is at ground level next to our Reception.

This room is suitable for those with limited mobility but does not have full wheelchair access.

If you require this room please request at the time of booking to ensure availability.

Consultations

We offer FREE consultations on all of our treatments to identify expectations, explain the treatment fully and address any concerns. With all of our Advanced Treatments a Medical History is taken to confirm suitability and a patch test may be required.

Written after care instructions are given and a follow-up review appointment is included in any prices quoted at consultation. All consultations are dealt with discreetly and in the strictest confidence.

If you would like further information on any of our treatments we have literature in Salon for you to take away and are always happy to answer questions you may have over the phone or in Salon.

Facebook

If you become our fan on Facebook, you will also be privy to even more exclusive offers not available anywhere else plus last minute appointment availability and Salon News...encourage your friends to become fans too – it pays to be social!

Referrals

We are always delighted when you recommend us to your friends and family, and each time you do so, you and whoever you refer can enjoy £5 off your next beauty treatment.

Referral cards are available at Reception. (Terms and Conditions apply)

Special Offers

We are delighted to bring you Special Offers each and every month, From a complimentary massage, to a unique seasonal treatment or huge discounts on courses – there is always something to suit all budgets. These are advertised in Salon on our Special Offers page on this website and on our Facebook page.

Please note that any prices quoted are subject to change at any time by notice in Salon.

Meet the Retreat Team

Meet the Clinic Team

Patricie Bennett

Patricie Bennett MGBT - The Retreat Owner and Aesthetic Therapist

Patricie specialises in Laser Treatments, Chemical Peels and Skin Consultations. Patricie has particular interest in skin analysis and will give you a thorough explanation of the nature of your skin problem, providing a personal prescription which meets your needs, taking into consideration your budget and lifestyle.

Teresa Kis

Teresa Kis

Teresa Kis (nee Simmonds) is an independent nurse prescriber. She has worked in the aesthetic industry since 2003, and is a member of the BACN (British Association of Aesthetic Nurses) Teresa also works as a senior nurse trainer for a leading pharmaceutical company, training other nurses and doctors in basic and advanced dermal filler techniques.

Teresa has presented and demonstrated dermal filler techniques at aesthetic conferences including FACE, IAAFA and BACN, & has worked alongside many Key Opinion Leaders in the Industry.

Teresa advises clients that when having any advanced Aesthetic treatment, it is important that the procedure is carried out by a skilled practitioner. Time should be given to the client to make an informed decision as to what is the right treatment for them to achieve their desired outcome. As such at The Retreat we offer a free no obligation consultation prior to any of her treatments.

Kerry Robertson

Kerry Robertson - Semi-Permanent Make up Therapist

Kerry is a specialist therapist who has been providing Semi-Permanent Make up at The Retreat for 10 years. Kerry’s aim is to make you look and feel permanently beautiful. Your absolute satisfaction is what Kerry craves, and as such offers free follow up appointments where necessary to ensure that you are totally happy with your new improved look.

Jitka Leitnerova

Jitka Leitnerova - Laser IPL Therapist

Jitka qualified as a general nurse in 2002, and since then has undergone further training as an intensive care nurse. She is also working in Kidney Dialysis Unit and remains committed to constant professional development. She has extensive knowledge experience and training in skin treatments, healing & recovery following her specialist training within a Burns Unit. You can rest assured that every aspect of your treatment will be professional and safe.

Meet the Salon Team

Emma Greenwood

Emma Greenwood - Senior Beauty Therapist

Emma is NVQ3 qualified & joined us in the Spring of 2012, after working within the beauty industry since her qualification. Emma is a firm favourite with our discerning clients, having started in a part-time role – quickly became full time in order to fit in all of her clients as was in such demand. Emma is now a Senior Therapist having mastered our whole portfolio of beauty treatments so well. Emma is personable and discreet & performs all of her treatments to a consistently high standard, and with great pride & attention to detail, she particularly enjoys nail treatments & facials.

Sherri-Anne Goldsmith

Sherri-Anne Goldsmith - Holistic Beauty Therapist

Sherri joined The Retreat in October 2012, to work part time while she completed an additional year Studying NVQ in Complementary Therapies, having already achieved her NVQ3 in Beauty Therapy. Sherri now works full time & performs our whole portfolio of beauty treatments to the highest of standards. Sherri specialises in massage and has added "Hot Stone Massage" to our portfolio. Sherri is very mature for her age and gets on well with all our clients, from 17 to 75 & beyond!

Emma Boys

Emma Boys - Beauty Therapist

Emma joined us in March 2017, she is a very smiley and enthusiastic therapist. She qualified to Level 3 in Beauty and holds a Diploma in Complimentary Therapies. She has a keen interest in skin and was delighted to pass her CACI training with flying colours. She has proven to be a great asset to our team and a firm favourite with many of our clients already!