Appointments
For your own relaxation, please arrive 10 minutes before your treatment. Late arrivals will result in a shortened treatment time, treatments will be charged at full price.
This is your treatment - enjoy it!
Reservations
On booking we will ask for your card details to secure your appointment. We accept all major credit cards and debit cards.
Deposits
On booking of appointments which exceed 2 hours + inclusive we will require 50% deposit in order to secure your booking.
Complaints
We endeavour to meet your expectations at all times, but rest assured that if you are not fully satisfied, we have a formal complaints procedure in place, a copy of which is available on request.
Cancellations
As a courtesy to our other clients and our therapists please give a minimum of 24 hours notice for <1hour appointments, 48 hours for >2hrs appointments, 1 week for 'retreat packages' if you need to cancel
or change an appointment.
If the appointment is cancelled without sufficient notice or missed altogether it will be the subject of a broken appointment charge.
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Courses
All courses must be paid in full (which is non-refundable) at the time of booking and must be completed within six months.
Mobile Phones
We ask that all mobile phones are turned off for the relaxation of all clientele.
Children
As a courtesy to our other clients, and for health and safety reasons, we request that children are not brought into the salon.
Prices
These are subject to change without prior notice. All prices are inclusive of VAT & subject to special offers.
Gift Vouchers
We are able to offer you Gift Vouchers for any treatment or any amount that you may wish. We can also take payments over the phone and post gift vouchers to your chosen address. The ideal gift for any
occasion.
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